Last updated July 18, 2026
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date.
All returned items must be in new and unused condition, with all original
tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packaging and proof of purchase, usable product packaging, then mail your return to the following address:
IBZIM
Attn: Returns
Unit 9, Ruva Corner
16 Elsworth Avenue, Belgravia
Harare,
Zimbabwe
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Applied Screen Protectors
- Phone Cases
- Any none electronic products which are unpacked and equipped
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note:
- The IBZIM Admin only acts as an intermediator between their seller and the customer
- All sellers on IBZIM are liable and have agreed to the terms in the return policy
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
+263717238876